Contact

Questions about a pack, a can, or where we ship? A human reads these.

Email alex@pourpackage.com — most replies go out the same day. Prefer a form? Use the one below.

Order help

If something showed up damaged, defective, or different from what you ordered, email us within 7 days with your order number and a photo. We will replace the items or refund you in full — no return shipping, no runaround. Unopened products in original packaging can also come back within 30 days of delivery.

Before you hit send

Include your order number when you have one, the product name, and what you need. Shipping questions start on the Ship Map (35 states + D.C.). Dose, feel, and legality basics live on the FAQ. Lab reports are on every product page and on Lab Proof.

Keep packing while you wait

Pack Deals explains the automatic savings tiers, or jump into all drinks. Shop by mood — Full Send, Easy Does It, Wind Down, Mix Lab — or by maker like Hometown Hero, Uncle Skunks, Torch, Wyld, Studio TBD, and Habit.

Curious who we are? Read About PourPackage. 21+ only. Hemp-derived Delta-9 THC under the 2018 Farm Bill. Same-day shipping when you order before cutoff.

Fast answers before the form

Order status. Everything ships same-day, no exceptions we control. Tracking hits your inbox from alex@pourpackage.com as soon as the label prints; most of the 35-state footprint sees the box in two to four business days. Tracking frozen for 48 hours? Send the order number and we will go argue with the carrier personally.

Busted can, wrong flavor. Photo plus order number within seven days of delivery — that is the entire process. We replace or refund, you keep or toss whatever arrived, nothing gets mailed back. Carbonation and parcel networks have a rivalry older than this store; when the truck wins, we pay.

Changing or canceling an order. Move fast: same-day dispatch means the window is measured in hours, not days. Email immediately with the order number and what you need changed. If the box is still in the building we will catch it; if it is already riding, the seven-day policy has your back on the other end.

"Do you ship to me?" The ship map holds the authoritative list — 35 states plus D.C. — and checkout physically will not take an address outside it. State laws shuffle constantly; if yours flipped recently, the map already knows.

Product questions. Every product page prints the milligrams, the ingredients, the serving math, and the lab-panel link. The FAQ handles the big recurring ones — legality, onset, storage, drug tests — and The Pour goes long on everything else.

Still stuck, or just want a human to build you a first pack? Tell us the occasion, the tolerance, and the flavors you rate, and we will spec the cart for you. That is genuinely our favorite kind of email.

Wholesale, press, partnerships. Same form, flagged subject line, routed to the right desk. Every real message gets a human reply within one business day — usually the same afternoon.

Support at a THC store, demystified

Ninety percent of our inbox is normal retail traffic — tracking, flavors, "what should I try next" — and we like it that way. The category-specific ten percent, pre-answered: packaging is plain and unbranded, because your porch is nobody's business.

Shipping to work, a friend's place, or anywhere else inside the footprint is fine as long as an adult 21+ can receive it.

Outside the footprint is a no, permanently, regardless of how politely you ask — that line is drawn by legislatures, not by us.

Health and dosing questions get our published guidance plus a genuine recommendation to talk to a doctor, because we sell drinks, not medical advice; what we will happily do is translate "I want something for a bonfire that won't knock me sideways" into an actual cart.

And if you email us purely to report that a specific flavor changed your life, be advised those messages get forwarded around the warehouse with commentary.

What to include so we can fix it in one email

The difference between a one-reply fix and a four-email volley is almost always the first message. Order problems: include the order number (it is in your confirmation email, starts with a #), the email you checked out with, and — if something arrived damaged or wrong — a photo.

That photo is not bureaucracy; it is literally the entire replacement process. With those three things we can reship or refund without asking you anything else.

Shipping-state questions: name the state; the ship map is the answer, but we are happy to confirm edge cases like APO boxes and freight forwarders (short version: no and no, adult signature makes both impossible).

Dosing questions: we will point you to the FAQ's onset-and-strength section rather than play doctor, but we will happily tell you which cans on the wall sit at the milligrams you are asking about.

Wholesale, press, or a brand pitching us cans: same inbox, just say so in the subject line so it routes past the order queue. We answer in the order received, generally within one business day, always by a human whose actual job this is.